Returning non-defective product(s)
1.1 You are entitled to return any purchase concluded on Fitmatters and delivered within South Africa free of charge within 30 days of the product(s) being delivered. Fitmatters will also pay the cost associated with collecting the return from you. In order to obtain a refund to the rand value of the purchased items being returned, the product(s) being returned must be sent back to Fitmatters in accordance with the return procedure set out in section 9 below.
1.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not wear the product.
Returning incorrect product(s)
As specified in our T&Cs, Fitmatters will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should Fitmatters deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please Email Fitmatters Support firstname.lastname@example.org (subject line: your order number – Incorrect Item) as soon as possible. Fitmatters will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.
Returning defective product(s)
If Within 6 months of delivery of a product, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by Fitmatters at time of purchase), or not legally or reasonably durable (based on the circumstances and product type) ("defective");
3.1 Please Email Fitmatters Support email@example.com (subject line: your order number – defective item) to notify Fitmatters thereof. Fitmatters will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the Fitmatters Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or
(b) have the product replaced at Fitmatters's expense (the decision between repairing or replacing being that of Fitmatters's depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Fitmatters, and then redelivered to you.
3.2 A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if:
(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
Unless defective, the following product types may not under any circumstances be returned to Fitmatters:
4.1 Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Fitmatters.